Frequently asked questions

Community

What is a Community Development District (CDD) ?

The CDD refers to a community that assesses fees to pay for infrastructure and amenities within the community.

Are there currently any promotions or incentives for this community?

Contact a consultant for this community to inquire about any current promotions or incentives.

Where can I see the floorplan of a home?

Select a Plan from a Community page and scroll down to find the selection "View floorplan."

How do I find out the grand opening date for this community?

To receive information about this community's grand opening, contact a Consultant to have your name added to the interest list.

How do I find out if a homesite is available?

Please visit the community page for your community of interest to see a list of all available homesites.

Where can I find a list of available homesites?

Visit the community page for the community of your interest to see a list of all available homesites.

Is this community pet friendly?

To inquire about pet regulations in this community contact a Consultant. You can also ask about pet policies while visiting one of our Welcome Home Centers and speaking with a consultant, or you can call the Welcome Home Center.

How do I speak to a Consultant in my area of interest?

Visit our Contact Us page and select from the live chat, message, or call us options to speak with a consultant about your area of interest.

Financing

Who do I contact for a closing date on our home?

Please contact your Consultant to inquire about the closing date on your new Lennar home.

How can I obtain a copy of my appraisal?

You should have received a copy of your appraisal prior to closing. Should it be lost, you can call either your Loan Officer or Loan Processor to have a new copy sent to you.

How do I learn more about financing a home?

Visit our Products and services page and click on the "Apply now" link to speak with our knowledgeable loan officers to learn more about financing your new home.

Does Lennar offer financing options?

Yes, Lennar Mortgage, LLC is our full-service mortgage lender and financial services subsidiary. Whether you are buying your first or fifth home, refinancing a current mortgage, or funding a home repair project, Lennar Mortgage provides the most appropriate loan options to suit your needs. To learn more, visit our Products and services page and then click the "Apply now" link.

Who do I call regarding my loan status?

Please reach out to your Loan Officer to inquire about your loan status. Once your loan has gone to an underwriter, the Loan Officer will notify you of this action and give you the name of the Loan Processor who will handle your file after the underwriter. The Loan Processor will contact you via a phone call to discuss your credit approval and next steps for closing on your new home. If the loan has already closed, please contact Lennar Mortgage – Customer Service at 1-877-648-7462 or via email at CustomerCare@LennarMortgage.com to inquire about its status.

Where can I find my loan coupons?

You should have received three loan coupons for the first three payments when you signed your closing documents. You should also receive monthly coupons in the mail the month payment is due.* If you require assistance, please contact the Lennar Mortgage Loan Servicing Department at the toll-free number 1-800-741-8262.*Please note: The payment coupons are informational only and have no monetary value. A check or money order must be enclosed with the coupon to be processed.

Who do I call if I want to lock-in my interest rate?

Please contact your Loan Officer to handle the lock-in of an interest rate on your mortgage.

Who do I make my mortgage payment out to when writing a check?

You will make your payment out to "Lennar Mortgage, LLC" until your loan is sold. Once your loan is sold, you will receive a notification of its sale and contact information for the new servicer, to whom you will make out all future payments.

Who do I contact to make a payment by telephone?

Please contact the Lennar Mortgage Loan Servicing Department at the toll-free number 1-800-741-8262 any time between 9am and 5pm (EST) Monday through Friday.

When is my first mortgage payment due?

Your first mortgage payment is typically due 30 to 45 days after closing. To verify, please contact Lennar Mortgage – Customer Service at 1-877-648-7462 or via email at CustomerCare@LennarMortgage.com.

When are my mortgage payments due (each month)?

Your mortgage payment is due on the 1st of the month, and after the 15th there is a late charge. If you fail to make your mortgage payment within 30 days, a late payment will be reported to the credit agencies. You should have received payment coupons at your closing, but you will also receive a payment notification in the mail shortly before payment is due. If you have any questions, please email CustomerCare@LennarMortgage.com, or pay by phone by calling the toll-free number 1-877-648-7462.

Can I make my mortgage payments online?

Please send your mortgage payments to Lennar Mortgage’s Loan Servicing Department at the following address: Lennar Mortgage LLC Attn: Customer Service 140 Fountain Pkwy. N., Suite 250 Saint Petersburg, FL 33716 If you have any questions, call us toll free at 1-800-741-8262. Please note: Once your loan is sold, you will receive a notification of its sale and contact information for the new servicer, to whom you will make all future payments.

Who can I refer my friends and relatives to if they interested in applying for a mortgage?

If you know someone who is interested in applying for a mortgage, please direct them to call your Loan Officer.

Who do I contact to refinance my home?

Please contact your Loan Officer to inquire about refinancing, or visit our Products and services page and click on the "Apply now" link to find a Loan Officer near you.

Who do I send my documentation to?

The fastest, easiest way to send your documentation to Lennar Mortgage is through their Digital Mortgage app. The app is free and keeps private information secure with bank-level encryption. You also have the option to mail, fax, or use our secure web portal to send in your documents, but the app will provide you ease and flexibility to close your loan faster.

Homebuying

Where can I determine the actual cost of a home?

Please contact a Consultant for your community of interest to get the accurate cost of your home of interest.

Where do I find the base price for a home?

Base prices for new Lennar homes are available on our community pages. Contact a Consultant on the page for your community of interest to inquire about home prices.

Can I build a Lennar home on my own property?

Lennar does not offer build-to-contract homes on personal property. Should your needs change, or you consider purchasing a new Lennar home in one of our communities, you can visit our Contact us page. Once there, select from the live chat, message, or call us options to speak with a consultant about your area of interest.

If I have a broker/agent, do they need to visit the community with me?

An agent or broker is required to accompany and register with you on your first visit to the Welcome Home Center at your community of interest in order to qualify for a broker co-op commission. Select communities and areas may not offer a broker co-op commission, regardless of timing and registration, but you are always welcome to be accompanied by a broker or agent of your choice.

Do I need a broker/agent to purchase a new home?

No, you do not need a broker or agent to purchase a new home from Lennar or one of our subsidiaries. While consultants represent Lennar and not customers, they are knowledgeable experts who are with you every step of your new home journey, answering questions and ensuring your smooth transition into homeownership. Of course, you are welcome to work with an independent broker or agent if you choose. Not all communities offer a broker co-op commission.

Does Lennar have any future communities planned for my area?

Lennar's building operations expand to include new markets every year. To see the most up-to-date list of the cities and states where we build, scroll down to the bottom of this page.

What are the Homeowners Association (HOA) fees for my community of interest?

You can find an approximate HOA fee on the community page on the website or you can contact a Consultant for your community of interest to learn about the HOA fees.

Does Lennar offer an incentives for first time homebuyers or current Lennar homeowners?

Promotions and incentives vary by community. Contact a home consultant for your community of interest to inquire about current incentives. Screen reader support enabled.

What is the meaning of homesite premium?

Lennar offers premium options for those who want a larger home or one that is situated in a more desirable area of the community. For example, if you wish to live in a Lennar community with a golf course and own a home on the course, you might pay more for that desirable homesite. The same applies for the purchase of a larger homesite (property). Contact a Consultant for your community of interest to inquire about homesite premiums.

What kind of home tours does Lennar offer?

Lennar offers three ways to tour, a Virtual tour, a Self-Guided tour, and a Lennar Guided tour. The virtual tour is a combination of high-quality, 3D rendering, or a panoramic view of a model home. The self-guided tour is an onsite tour of a model home at your own pace. The Lennar Guided tour is an in-person one-on-one tour of a model home with a Consultant.

What kind of innovative features does Lennar include in its homes?

As part of Everything's Included® our homes include innovative features that help simplify your everyday life. To learn about our home automation products, please visit the Smart home technology section of our Everything's® Included page.

What is a Next Gen® home?

Lennar's Next Gen - The Home Within a Home® offers innovative floorplans with a separate Next Gen® suite that functions as its own home, to accommodate your changing lifestyle without sacrificing comfort or cost savings, whether you need space for wellness, work, learning or family. To learn more about Lennar's Next Gen® homes, please visit our Next Gen page.

What is the Opendoor and Trade up program about?

<span>Lennar has partnered with Opendoor to create the New Home Trade-up Program. Sell your eligible home to Opendoor for a cash offer at a time that coordinates with the closing date of your new Lennar home to avoid double-moves, double-mortgages, and storage units. For more information, please visit our Lennar and Opendoor program page.

How do I find the price for a new home?

New home prices vary between Lennar and our subsidiary members (i.e., Village Builders, CalAtlantic, and WCI) and communities. Prices fluctuate based on design upgrades, homesite premiums, special incentives, and additional factors. To inquire about home prices in your community of interest,visit that community's page and contact a Consultant.

Where can I register a client?

If your client has a community of interest, contact the consultant for that community to register your client and verify that community’s broker co-op commission participation status.

Do you have a rental properties available?

Lennar has rental properties available with our subsidiary member, Quarterra, in some of the nation’s most popular cities. To learn more, visit the Quarterra website.

How do I speak to a Consultant in my area of interest?

On this page, click Ask a question to speak with a consultant about your area of interest.

How do I determine the taxes for a new home?

You can contact a Consultant to determine the taxes for a new home however you should also consult your personal tax advisor.

Are there Lennar vacation homes?

We have a variety of dream homes in the most desired vacation cities. If you know what area you're interested in vacationing in, use the search tool at the top right corner of this page to begin your home search. If you need help, visit our Contact Us page and select from the live chat, message, or call us options to speak with a consultant about your area of interest.

What is an Active Adult Community?

These Lennar communities offer residents ages 55 and better the ultimate in carefree, innovative living. Enjoy resort-style amenities and activities, as well as the chance to explore and make lifelong friends in some of the nation’s most popular cities to retire. Pursuant to the Fair Housing Act, these communities are subject to certain restrictions on the ages of occupants, and some buyers may not be eligible. To learn more, visit our Active Adult Communities page.

Where does Lennar build new homes?

Lennar currently builds in multiple states and popular real estate markets across the nation. To view a full list of the cities and states where we build, scroll down to the bottom of this page.

Homeowner

What should I do if no one has contacted me about my existing warranty request?

Please call your local Customer Care Team to inquire about your existing request and have the warranty request number available if you were sent one via email. If you do not have their contact information, visit our Contact us page and select from live chat, message us, or call us to talk to a consultant who will help you locate your customer care team contact.

Who do I contact about obtaining my mortgage interest statement for income tax purposes?

Please contact your mortgage lender to inquire about your mortgage interest statement and how you can obtain a copy for income tax purposes.

What is the phone number for my community's HOA?

You can reach out to your local Customer Care Team to help you retrieve your HOA's phone number. If you do not have their contact information, visit our Contact us page and select from the live chat, message us, or call us options to talk to a consultant who will help you locate your customer care team contact.

Where can I find information regarding my previously owned/current Lennar home (paint colors, cabinet manufacturer, etc.)?

To receive more information on your home, please contact your local Customer Care Team. If you do not have their contact information, visit our Contact us page and select from the live chat, message us, or call us options to talk to a consultant who will help you locate your customer care team contact.

Who do I contact if I have questions or concerns about a warranty?

To inquire about a warranty, please contact the local Customer Care team for your area. If you do not have their contact information, visit our Contact us page and select from the live chat, message us, or call us options to talk to a consultant who will help you locate your customer care team contact.

What are the Home Owner's Association (HOA) fees for my community?

You can reach out to your local Customer Care Team to help you retrieve this information. If you do not have their contact information, visit our Contact us page and select from the live chat, message us, or call us options to talk to a consultant who will help you locate your customer care team contact.

Where can I get the floorplan of my home?

To retrieve the floorplan for your home, sign into your myLennar account and select "My home details" from the navigation bar. Scroll down to find your floorplan.* If your floorplan is unavailable, please contact your local Customer Care Team for assistance; you can email them from your myLennar dashboard by clicking on the Contact Customer Care link and submitting the form.*Please note: The floorplan that is available is the marketing floorplan for your homesite and not the detailed blueprint of construction drawings. Detailed blueprints of construction are a matter of company privacy.

Options and Upgrades

Can I make changes to Lennar floorplans?

Available changes to Lennar floorplans vary by community. Find your community of interest and contact a Consultant to learn more.

What kind of interior design and add-on options are available for my home?

To learn more about interior design and add-on options, contact a consultant for your community of interest.

Can I customize my home or get additional upgrades?

To learn more about customizations and additional upgrades, contact a consultant for your community of interest.

Does Lennar have any green or energy saving initiatives or technologies?

Yes, Lennar homes are built with energy-efficient construction and features which vary by community but can include solar panels, LED lighting, and ENERGY STAR® certified appliances. To learn more about available energy-saving features, visit our Everything’s Included® page and click on the Energy-conscious features link or you can view the list of “Included Features” on a Community page.

Other

How can I apply for a career with Lennar?

You can search and apply for available career opportunities with Lennar by visiting our Careers page. Please note that for each application, you will need to submit a copy of your resume.

If I am a broker/agent, where do I find information for my client?

If you know what community your client is interested in, visit that community's page and select ‘Contact a consultant’ to register your client and verify the community’s broker co-op commission participation status. Otherwise, select the drop down at the top of this page, click 'Contact us' and select 'Business inquiries.' Complete the Business inquiry form to have a consultant contact you regarding your client’s new home needs.

How do I update my contact preferences?

Sign in to your myLennar account to update your contact preferences. Once you sign in, click My account and then click Contacts to update your communication preferences.

How can I suggest improvements for this site?

To report errors with our website, select the drop down at the top of this page, click Contact us and select Feedback. Complete the Feedback form to tell us how we're doing or to share your thoughts. When completing the form, be sure to select "Website errors" under Select a topic. If you want to suggest improvements, select "Comments " from the topic options .